Invoicing; "overdue balance", "current balance"(with past due) and "to pay in full"
This is an ongoing problem for us. When we just show current balance, parents can't see their total balance for the year. When we show the total balance for the year, some parents think they have to pay the full balance. We get lots of frustrated parents saying they don't understand their invoices. This has been a big enough problem that we have looked for other programs but do not want to change. Thanks!!
We have had issues with this as well. If the invoices could show past dues as well it would be very helpful. Parents just don't think the same way this program is set up. It confuses them greatly
We divide tuition into 8 payments. If a parent has paid a bit over their monthly tuition, it shows that they have a credit - nowhere can they find what their yearly balance is. So, we have had parents tell us that they thought their account was paid in full because their last invoice said they had a credit.
Can we please see; Balance due_____ to pay in full ________ - they would like to be able to see their current due and total balance.